FAQs

What payment methods do you accept?

We accept PayPal,credit/debit cards,Tranferwise,Western union

What is your returns policy?

Sorry because plant had been shipped oversea so there was no return in any case.

Shipping is expensive why ?

Am really sorry but we do ship with dragon courier for safety this is the fasted method to shipping the plant since the pandemic.
You can ask me to ship with thaipost that will be cheaper but thaipost can be delay.
And plant can be died from delay.

Can i get the photo of the exact plant?

Yes complete payment and message me via IG,Facebook and send me Order ID i’ll send the exact plant to you in As soon as possible.

How do you ship your plants?

Plant will be ship with bare root but will be cover by spagnum moss.

What should i do after i get the plants?

To rehab the plant you can read our Rehab Section.

When do you ship your plants?

Cut off on date is Tuesday (Need to prepare plant to ship)
Our schedule to ship is every Thursday-Friday

Where do you ship from ?

Our store is located in THAILAND

Which country you can ship?

Now we can ship to USA,Canada,UAE,Philipine,South korea,belarus,kazakstan,EU,UK,SG,HK,JPN,RUSSIA (For other country please Email us.)

Are all items tracked?

Yes, all of our parcels are tracked. The tracking number should be emailed to you by the courier using the email address you provided at checkout.
Please don’t worry if you haven’t received a tracking email. Contact us and we will provide you with a tracking number as soon as possible.

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